Eindhoven-based Sendcloud acquires AI startup Tracey to eliminate the feared “where is my order” in e-commerce

In today’s competitive e-commerce landscape, customers expect real-time visibility into the progress of their parcel throughout the delivery process. A recent study by Sendcloud and Nielsen (2023) revealed that 9% of consumers did not receive their most recent order on the scheduled date, while 20% had to change the delivery time or location after receiving…

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